Help Center
Search at popular topics.
Getting Started with Coreserve
How do I create an account on Coreserve?
Go to the "Sign Up" page, fill in the required details, and verify your email address.
What’s included in my Coreserve subscription?
Your subscription includes cloud server setup, data storage, 24/7 support, and easy-to-use management tools.
How do I choose the right plan for my needs?
Refer to our pricing page, which provides plan details and ideal use cases to help you decide.
How do I make my first payment?
After choosing a plan, you’ll be directed to our secure payment page where you can pay by credit card, debit card, or other supported options.
Can I change my server specifications later?
Yes, you can upgrade or downgrade your server specifications at any time from your account dashboard.
Billing and Payments
What payment methods are accepted?
We accept major credit cards, debit cards, and various online payment methods.
How do I view or manage my invoices?
Log in to your account, go to the "Billing" section, and click on "Invoices" to view, download, or print them.
Can I get a refund if I cancel early?
Refunds are offered according to our policy. For details, visit the "Refund Policy" page.
Is there a discount for annual subscriptions?
Yes, we offer a 20% discount on all annual plans, making it a cost-effective option.
How do I update my payment method?
Go to "Account Settings," select "Payment Methods," and update your card or other payment information.
Technical Support
How can I contact technical support?
You can reach our 24/7 support team through the "Contact Us" page via email, live chat, or phone.
What should I do if my server is down?
First, check your server status from the dashboard. If issues persist, contact support for immediate assistance.
How can I reset my server password?
In the "Servers" section of your dashboard, choose "Reset Password" and follow the prompts.
Can I migrate my data from another provider?
Yes, we offer data migration assistance. Contact support for help with transferring your data.
What is the server setup time?
Server setup typically takes a few minutes, but larger configurations may require up to an hour.
Managing My Account
How do I update my account information?
Go to "Account Settings" in your dashboard, where you can edit personal details, email, and password.
How do I cancel my subscription?
To cancel, visit the "Subscription" section in your dashboard, select "Cancel," and follow the instructions.
Can I reactivate a canceled subscription?
Yes, you can reactivate within 30 days. After this period, you may need to create a new subscription.
How do I add or remove additional users on my account?
In "User Management," select "Add User" to invite others or remove existing users with the "Delete" option.
What should I do if I forgot my password?
Click on "Forgot Password" on the login page, enter your email, and follow the link sent to reset your password.
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