Coreserve LLC (“we,” “us,” or “our”) is committed to customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our cloud hosting and server services. By purchasing our Services, you agree to the terms set forth in this policy.
1. General Refund Eligibility
Refunds may be issued under the following conditions:
- 1.1. New Customer Satisfaction Guarantee: If you are a first-time customer and are not satisfied with our Services, you may request a full refund within 14 days of your initial purchase.
- 1.2. Service Issues: Refunds will be considered if there are service issues directly caused by Coreserve LLC, such as prolonged server downtime beyond our SLA agreement. Refund eligibility for these cases will be assessed on a case-by-case basis.
2. Non-Refundable Conditions
Refunds are not available under the following circumstances:
- 2.1. Violation of Terms and Conditions: If your account is suspended or terminated due to a breach of our Terms and Conditions, no refund will be issued.
- 2.2. Renewal Fees: Refunds do not apply to renewal fees for ongoing services unless a written cancellation request is received before the renewal date.
- 2.3. Custom or Personalized Services: Services that involve custom configurations, dedicated servers, or other personalized elements are not eligible for refunds.
3. Refund Request Process
To request a refund, please follow these steps:
- 3.1. Contact Us: Submit a refund request through our support email at [support email address] or call us at +1 (859) 666-4303. Include your account details, purchase information, and reason for the request.
- 3.2. Evaluation and Approval: Once your request is received, our team will review your case and contact you within 5 business days with the outcome.
- 3.3. Refund Issuance: If approved, refunds will be issued back to the original payment method within 10 business days. Note that processing times may vary depending on your payment provider.
4. Prorated Refunds
For cancellations requested after the initial 14-day period, prorated refunds may be offered at our discretion. The refund amount will be calculated based on the unused portion of your service term.
5. Chargebacks
Initiating a chargeback with your bank or credit card provider without first contacting us may result in a suspension of your account. We encourage you to reach out to us to resolve any issues directly.
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of our Services after any changes constitutes your acceptance of the revised policy.
Contact Us
For any questions or concerns about our Refund Policy, please reach out to us:
Coreserve LLC
Phone: +1 (859) 666-4303
Email: contact@core-serve.com
Address: 212 N. 2nd St. STE 100, Richmond, KY 40475